1.

Your Contract

10.

Suppliers' Conditions

2.

Payments

11.

Rights

3.

Amendments & Cancellations

12.

Special Requests

4.

Alterations By The Company

13.

Departure Taxes

5.

Cancellation By The Company

14.

Ticket Despatch

6.

Force Majeure/low Bookings

15.

Price Guarantee

7.

Pricing Policy

16.

Website

8.

Passport / Visas

17.

Changes To These Terms And Conditions

9.

Behaviour

18.

Contract

Your Contract

Your contract will be with Holiday Mood Limited or any of its travel subsidiaries. For your financial security Holiday Mood Limited holds an Air Travel Organisers License (ATOL protected 5934)and are members of IATA. When booking travel arrangements our contract with you begins when we tell you your booking is confirmed either by telephone, fax or email. Once the contract is made we are responsible for providing the travel arrangements you have booked and you are responsible to us to pay for them. In parties of two or more people the person who makes the booking, by signing the booking form or otherwise contracting as teleohone order with us, accepts responsibility for making payments to us for all members of the party.

Payments

Full payment for all products including promotional and offer fares based on foreign currency are required at the time of booking regardless of the product arrangements being confirmed. In the event that the Company is unable to obtain confirmation and cannot offer an alternative, a refund will be issued. The Company will not accept responsibility for cash sent through the post. The company reserves the right to pass on any charges relating to returned cheques and credit card charge backs. Taxes and fuel surcharges do fluctuate in line with exchange rates and will be recalculated on the day final balance payments are collected. You will be advised if additional monies are due. Payment can be made by all major Credit Cards. The Company reserves the right to charge you in addition for any handling fees incurred by us in relation to bookings made by credit or charge card. You will be notified of the relevant charges prior to issue of a confirmation invoice. If your travel documents are being paid for with a third party credit/debit card we will require written authorisation to be provided by the cardholder. We would also like to draw your attention to the purchase of products by credit or debit cards where payment does not take place in person. In accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit cardholder and not the address of the passenger (unless they are one and the same). We will endeavour to send out travel documents 14 days prior to departure by first class post at client’s own risk. Special, Recorded or Registered post can be arranged at an additional charge. The Company will not accept responsibility for documents mislaid or lost by the Royal Mail.

Amendments & Cancellations

• Air Reservations
  
  Many scheduled and most discounted airfares, carry amendment and cancellation fees sometimes up to 100%. It is important that all customers’ check the fare rules prior to confirming their reservations detailed under the fare quote. Click through for further details on full fare notes. Amendments and cancellations cannot be processed until the original tickets have been returned. Refunds are processed as quickly as possible. Generally totally unused tickets can be processed by Holiday Mood within 5 working days, but may then take between 12-14 weeks to appear on your credit card statement. In the meantime, many card issuers will allow the item to be placed in dispute to avoid interest charges. Holiday Mood accepts no liability for interest charges incurred for outstanding refunds. For scheduled air fares, an administration fee of £100 per ticket will be applied to all amendments and cancellations in addition to the airline's standard fees. Partially unused tickets may have to be returned to the issuing airline to calculate the refund due (if any) which normally takes 6-12 weeks to process. In some isolated cases this can take up to 12 months. Tickets issued for discounted air fares are subject to an administration fee of £150 in addition to the charges applied by the airline.

• Hotel Reservations
  
  All hotel reservations made through Holiday Mood are guaranteed for late arrival. This means that if you fail to cancel an unwanted hotel room you will still be charged as the hotel will hold your room right through in case you are delayed. Hotels have varying cancellation policies which range from prior to 6pm on the day to 72 hours prior to arrival in order to avoid paying for the first night's reservation. Please ensure that unwanted rooms are cancelled as early as possible to try and avoid charges.

• Insurance
  
  Insurance is 100% non-refundable.

Alterations By The Company

Although the Company makes every effort to ensure that published descriptions are correct, it does not own or operate airlines and other suppliers and cannot control or prevent changes. The Company therefore reserves the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued. Although under no obligation to do so, the Company will endeavour to notify all changes before departure if it is practicable to do so. No compensation is payable by the Company in such cases. Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound or return flights the relevant suppliers decision will be final and Holiday Mood amendment charges may apply.

Cancellation By The Company

• Holiday arrangements excluding packages:
  
  In the unlikely event that a booking has to be cancelled a full and prompt refund will be made of all monies paid to the Company less any insurance premiums and amendment fees. No compensation is payable.

• Packages:
  
  The Company reserves the right to withdraw or cancel the service on offer. If the booking is cancelled before departure for any reason other than non-payment by you, then you will be offered the choice of purchasing another arrangement from the Company. Any price differences will payable/refundable as applicable, or of receiving a full refund of all monies paid to the Company (except insurance premium and any amendment fees). In addition, unless the cancellation has been caused by "force majeure" or "low bookings" (defined in Clause 6 below) compensation will be paid on the scale set out in Clause 4 above. The Company will never cancel a package within 30 days of departure except for reasons of "force majeure" (see Clause 6).

Force Majeure / Low Bookings

• "Force Majeure":
  
  includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers, technical or maintenance problems with transfer, unforeseen operational decisions of air carriers such as changes of schedule, or any unforeseeable or unavoidable event beyond the Company's control.

• "Low Bookings":
  
  is where the number of persons who have booked a particular arrangement is less than the minimum required to make it viable.

Pricing Policy

All fares and other information displayed on our website are subject to availability. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking (see Clause 3).

• Holiday arrangements excluding packages:
  
  While every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by the suppliers. No surcharge will ever be levied for air tickets after we have received full payment in cleared funds and tickets have been issued.

• "Packages":
  
  Prices may only be changed to reflect government action, increase in transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes (including VAT) or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates. In all cases the Company will absorb an amount equivalent to 2% of the invoice price (excluding insurance premiums and amendment charges). Only amounts in excess of the 2% will be passed to you.

Passport/Visas

Compulsory passport and visa information and compulsory health requirements for the journey can be either obtained from us or through your travel agent. It is your responsibility to comply with the information provided and to any loss that may arise due to failure to comply.

Behaviour

It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers, airline pilots) and the Company have the right to terminate arrangements made on your behalf, in which case the Company's responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse the Company for any expenses whatsoever it incurs as a result of your behaviour.

Suppliers' Conditions

Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers' standard terms and conditions will apply. This is particularly important in the case of "other holiday arrangements" where the company acts only as a booking agent between you and the relevant suppliers. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.

Rights

Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. The Company is not liable if there is any change to a departure/ arrival time previously given to you or shown on your ticket. It is for this reason that all clients are advised to reconfirm their flights, with the airline, 72 hours prior to departure. The Company is also unable to make any special arrangements for you if you are delayed; these matters are in the sole discretion of the airline concerned. Your ticket is your document of travel and the information on the ticket is deemed correct unless you advise the Company within 72 hours of receipt.

Special Requests

If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by the Company.

Departure Taxes

It is not always possible to include all departure taxes on your ticket - in some cases departure taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable.

Ticket Despatch

In order to meet the acceptance of credit card via mail order conditions, all tickets will be despatched to the billing address for the credit card.

Price Guarantee

Prices are only guaranteed once full payment has been received and tickets have been issued. Prior to this, all booking prices are subject to increase without notice.

Website

Every effort has been made to ensure the accuracy of descriptions and information. However we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed due to weather conditions lack of demand of for maintenance, renovation etc. We will advise you if we become aware of a major change. You acknowledge that the Content is made available to you for your personal use only and that you may download the Content onto only one computer hard drive. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, distribute, publish, commercially exploit or create derivative works of the Content. You acknowledge that all copyright, trademarks and all other intellectual property rights in the Content shall remain vested in our licensors or us.

Changes To These Terms And Conditions

We reserve the right to change these terms and conditions from time to time. By continuing to use the Site following such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the Site.

Contract

This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times. IMPORTANT NOTE: We will not pay any compensation for changes as a result of situations outside our control e.g. maintenance or technical problems with transport, changes caused by cancellation or rescheduling of flights, alteration of the airline or aircraft type, war or threat of war, riot, strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure. We strongly recommend that you take out travel insurance for your whole journey. Holiday Mood Limited strongly recommends you print a copy of the "Booking Terms and Conditions" for future reference.